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FTC sends refunds to LifeLock Customers

The FTC is sending PayPal payments totaling $4.7 million to 338,189 LifeLock customers who were members between 2012 and 2014.

According to a complaint filed by the FTC, LifeLock failed to establish and maintain a comprehensive information security program to protect its customer data, falsely advertised that it protected sensitive customer data with the same high-level safeguards used by financial institutions, and falsely claimed it provided 24/7/365 alerts “as soon as” it received any indication a customer's identity was being used.

The FTC first mailed checks for this matter in October 2019 and sent PayPal payments in August 2021, resulting in more than $26.5 million in refunds. Because there is still money in the fund, the FTC is sending another round of payments to people who previously cashed a check or accepted a PayPal payment and have a valid email address on file.

If you receive a PayPal payment, you have 30 days to accept it. If you do not have a PayPal account, and would prefer to get a check, please call 1-866-898-5106.

The FTC provides answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-866-898-5106.

Consumer Information