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FTC sends another payment to eligible LifeLock customers

The FTC is sending another round of payments to eligible LifeLock customers who were members between 2012 and 2014.

According to the FTC, LifeLock failed to establish and maintain a comprehensive information security program to protect its customer data, falsely advertised that it protected sensitive customer data with the same high-level safeguards used by financial institutions, and falsely claimed it provided 24/7/365 alerts “as soon as” it received any indication a customer's identity was being used.

The FTC began mailing checks to eligible LifeLock customers in October 2019 and sent PayPal payments in August 2021 and January 2023. These distributions resulted in more than $28.5 million in refunds. Because there is still money in the fund, the FTC is sending additional payments totaling more than $2.3 million to 159,146 people who previously accepted a PayPal payment.

If you get a PayPal payment, please accept it within 30 days.

You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-866-898-5106.

Consumer Information