FTC sends refunds to ABCmouse users who were charged for automatic renewals
The FTC is sending checks to 53,725 people who did not previously claim their payment in the settlement between the FTC and Age of Learning, Inc., the company responsible for the children's learning program ABCmouse. In April 2021, the FTC issued payments via PayPal to more than 200,000 people totaling more than $9.7 million. Now, the FTC is sending checks to people who did not accept their PayPal payment and who have a valid mailing address on file.
According to the FTC, when users signed up for ABCmouse, the company did not make it clear that certain memberships would renew automatically until canceled. The FTC alleged that the company charged users for membership renewals without their consent and made it difficult for them to cancel their memberships, which led users to incur additional, unwanted charges.
If you receive a check, you have 60 days to cash it.
The FTC provides answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-800-351-7154.