FTC SENDS REFUNDS TO FASHION NOVA CUSTOMERS WHO GOT GIFT CARDS INSTEAD OF REFUNDS
The FTC is sending refunds to more than 500,000 people as the result of a settlement between the FTC and online fashion retailer Fashion Nova.
According to the FTC, when the company didn't ship merchandise in a timely manner, it failed to notify customers properly, didn't offer customers the option to cancel their orders, and illegally issued gift cards to compensate customers for unshipped merchandise instead of providing refunds.
If you are receiving a PayPal payment, then you have already been notified by email from the FTC. Once payments are issued, you will also receive an email from PayPal about your refund. For more details about the payment process, please read our related FAQ.
If you receive a check, you have 90 days to cash it.
The FTC provides answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-866-483-0376.