Amazon Refunds

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Amazon is sending emails to notify customers who may be eligible for refunds.

Amazon didn’t require a password for in-app purchases, which allowed children to spend hundreds of dollars playing “free” games by buying virtual goods—like coins, stars, and pet food—without their parents’ permission. A federal court found Amazon liable for these charges and ordered the company to provide refunds.

Who is eligible for a refund?

If a child under 18 made in-app purchases without your permission between November 2011 and May 2016, you can apply for a refund.

How do I apply for a refund?

Amazon is sending emails to people who may be eligible. To apply for a refund, use the link in the email, visit this Amazon webpage, or log on to your Amazon account and look in the Message Center under “Important Messages.” The deadline to apply is May 28, 2018.

Who will get the email?

People who had in-app purchases added to their Amazon accounts between November 2011 and May 2016. If a child made these purchases without your permission, follow the instructions in the email or use this Amazon webpage to apply for a refund.

What happens next?

Amazon will review your request and may contact you for additional information if necessary. If your request is approved, you will be refunded for the unauthorized charges that were added to your account. If you have questions about your refund request, you can contact Amazon at 866-216-1072.

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