Tag: Payments and Billing

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In testimony before Congress today, the Federal Trade Commission provided an update on issues related to the placement of unauthorized charges on consumers’ mobile phone bills, a practice known as mobile cramming.
Acc-cen-tuate the positive. Eliminate the negative. Latch on to the affirmative. And don't mess with Mr. In-Between.That's how the catchy Bing Crosby-Andrews Sisters number went in the 40s. When it comes to negative options now, the message for marketers is to explain things...
In the story of Aladdin, something as small as a lantern housed a mighty force. Aladdin got his three wishes, but he also unleashed the genie's mercurial power. Like Aladdin's lamp, mobile devices offer incalculable benefits, but certain forms of billing create the risk that...
Join the Federal Trade Commission, the Case Western Reserve University School of Law, the Office of the Ohio Attorney General, and legal services attorneys and advocates at this free event to discuss issues facing consumers today.  Topics include fraud in the economic downturn,...
Join the Federal Trade Commission, the office of the Attorney General from Washington, the departments of justice from Oregon and Montana, the Northwest Justice Project, legal services attorneys and other consumer advocates, and state and federal consumer protection officials at this...
Join the Federal Trade Commission, the Illinois Attorney General, the offices of the Attorney General from Indiana, Iowa, Kentucky, and Missouri, legal services attorneys and other consumer advocates, and state and federal consumer protection officials at this free event to discuss...
If there’s one theme that runs through decades of FTC law, it’s that companies need consumers’ informed consent to bill their accounts. That was true in the early days of mail order. It carried through to online shopping. And it remains the law for mobile devices, including in-app...
FTC’s lawsuit seeks a court order requiring refunds to consumers for the unauthorized charges...
The Federal Trade Commission added new charges of mobile cramming to a complaint the agency previously filed against a group of scammers who allegedly sent millions of unwanted text messages and robocalls to consumers.
It was an all-too-common occurrence.  People’s mobile phone bills included unexplained – and unauthorized – monthly charges.  It’s called cramming and the FTC has brought a series of cases against companies that had fees for ringtones, horoscopes, “love tips,” etc., placed on cell...
En una demanda presentada hoy, la Comisión Federal de Comercio (FTC, por su sigla en inglés), está acusando a la compañía T-Mobile USA, Inc. de ganar cientos de millones de dólares colocando cargos en las facturas de telefonía móvil por supuestas suscripciones “premium” de mensajes de texto que,...
Note: A conference call for media with FTC Consumer Protection Director Jessica Rich will occur as follows: Date: July 1, 2014Time: 2:45 p.m. ET Call-in lines, which are for media only, will open 15 minutes prior to the start of the call. Jessica Rich and FTC staff will be available to take...
As part of a $90 million proposed settlement, T-Mobile is refunding customers who were unfairly billed third-party charges by the company. T-Mobile has been contacting all of its current and former crammed customers to let them know about the refund program and claims process....
Appended to Cliffdale Associates, Inc., 103 F.T.C. 110, 174 (1984). The Honorable John D. Dingell Chairman Committee on Energy and Commerce U.S. House of Representatives Washington, D.C. 20515 Dear Mr. Chairman: This letter responds to the Committee's inquiry regarding the Commission's...
If you follow this blog, you know we try to catch readers’ eye with a turn of phrase in the title.  But when one of the defendant companies is named Bullroarer – and the FTC’s complaint alleges a massive mobile cramming scam – sometimes these posts just write themselves.  The...
The operators of a massive mobile cramming scheme have agreed to surrender more than $10 million in assets to settle Federal Trade Commission charges, including the contents of numerous bank accounts; real estate in Los Angeles, Beverly Hills and Chicago; and a number of cars and pieces of jewelry.

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