Tag: FinTech

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In testimony before Congress today, the Federal Trade Commission provided an update on issues related to the placement of unauthorized charges on consumers’ mobile phone bills, a practice known as mobile cramming.
In the story of Aladdin, something as small as a lantern housed a mighty force. Aladdin got his three wishes, but he also unleashed the genie's mercurial power. Like Aladdin's lamp, mobile devices offer incalculable benefits, but certain forms of billing create the risk that consumers...
Note: A conference call for media with FTC Consumer Protection Director Jessica Rich will occur as follows:Date: July 28, 2014 Time: 1:30 p.m. ETCall-in: 800-230-1951; confirmation number 333099Call-in lines, which are for media only, will open 15 minutes prior to the start of the call. Jessica...
If there’s one theme that runs through decades of FTC law, it’s that companies need consumers’ informed consent to bill their accounts. That was true in the early days of mail order. It carried through to online shopping. And it remains the law for mobile devices, including in-app...
FTC’s lawsuit seeks a court order requiring refunds to consumers for the unauthorized charges...
The Federal Trade Commission added new charges of mobile cramming to a complaint the agency previously filed against a group of scammers who allegedly sent millions of unwanted text messages and robocalls to consumers.
It was an all-too-common occurrence.  People’s mobile phone bills included unexplained – and unauthorized – monthly charges.  It’s called cramming and the FTC has brought a series of cases against companies that had fees for ringtones, horoscopes, “love tips,” etc., placed on cell...
Note: A conference call for media with FTC Consumer Protection Director Jessica Rich will occur as follows:Date: July 1, 2014Time: 2:45 p.m. ETCall-in lines, which are for media only, will open 15 minutes prior to the start of the call. Jessica Rich and FTC staff will be available to take questions...
As part of a $90 million proposed settlement, T-Mobile is refunding customers who were unfairly billed third-party charges by the company.T-Mobile has been contacting all of its current and former crammed customers to let them know about the refund program and claims process....
If you follow this blog, you know we try to catch readers’ eye with a turn of phrase in the title.  But when one of the defendant companies is named Bullroarer – and the FTC’s complaint alleges a massive mobile cramming scam – sometimes these posts just write themselves.  The...
The Federal Trade Commission hosted a public workshop entitled “Big Data: A Tool for Inclusion or Exclusion?” in Washington on September 15, 2014, to further explore the use of “big data” and its impact on American consumers, including low income and underserved consumers.
Cramming unauthorized charges onto phone bills violates the FTC Act, of course.  But depending on the circumstances, cases like that also can result in criminal prosecution.  Two brothers who bilked consumers out of millions as part of a cramming scam are now behind bars – giving a...
Two companies have agreed to settle Federal Trade Commission charges that they misrepresented the security of their mobile apps and failed to secure the transmission of millions of consumers’ sensitive personal information from their mobile apps.
Following a public comment period, the Federal Trade Commission has approved a final order resolving FTC allegations that Apple Inc. unfairly charged consumers for in-app purchases incurred by children without their parents’ consent.
Update (3/27/14): Apple will notify people about how to get refunds by April 15. The settlement requires Apple to provide full refunds for in-app charges made by kids without parental permission.
Apple Inc. has agreed to provide full refunds to consumers, paying a minimum of $32.5 million, to settle a Federal Trade Commission complaint that the company billed consumers for millions of dollars of charges incurred by children in kids’ mobile apps without their parents’ consent.

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