$191 million FTC settlement with University of Phoenix addresses deceptive employment claims

Share This Page

When a person is juggling job responsibilities and other commitments, why take on the extra effort of enrolling in college? As University of Phoenix’s market research revealed, career opportunities are the major motivator. That’s why University of Phoenix, a for-profit post-secondary school, created its “Let’s Get to Work” marketing campaign. The ads – some of which specifically pitched members of the military – prominently name-dropped employers like Adobe, Microsoft, and Twitter. But according to the FTC’s complaint and proposed $191 million settlement with University of Phoenix and parent company Apollo Education Group, the defendants made misleading claims that they had special relationships with those high-profile companies and others that created employment opportunities specifically for Phoenix students. What’s more, the complaint alleges that University of Phoenix made deceptive representations that it worked with major employers to develop its curriculum.

FTC settlement with University of PhoenixUnder the $191 million settlement, University of Phoenix and Apollo Education Group will pay back $50 million in cash to former students, cancel $141 million in debts owed directly to the school, and will change its conduct in the future. The monetary judgment is the highest in an FTC case involving a for-profit school.

How did University of Phoenix convey those allegedly misleading employment messages? You’ll want to read the complaint to get a flavor of the multimedia “Let’s Get to Work” campaign. According to a TV ad called Parking Lot, “Like a lot of things, trying to find a better job can be frustrating, so at University of Phoenix we’re working with a growing list of almost 2,000 corporate partners, companies like Microsoft, American Red Cross, and Adobe, to create options for you.” The ads also featured the logos of Avis, MGM Resorts International, Hitachi Data Systems, AT&T, and Newell Rubbermaid.

Another TV ad opened with a close-up of oak doors marked Hall of Success, revealing photos of former Phoenix students and logos of national employers. The narrator cited one alumna as an “Executive Director at American Red Cross” and mentioned another graduate named Garlin, who works at Yahoo!. As the camera showed gilded portraits bearing corporate logos, the narrator said, “And for every Garlin, thousands more are hired by hundreds of top companies.” Another ad focused on partnerships with companies like AT&T and Allied Barton that purportedly resulted in hiring programs for veterans who attended University of Phoenix.

In addition to TV, radio, and online ads, University of Phoenix distributed talking points to its enrollment advisors so they could convey the same messages when personally pitching to prospective students. One document claimed that University of Phoenix’s relationships with corporate partners, including many Fortune 500 companies, offered an “inside track” and a “competitive advantage to our students,” as evidenced by alumni hired by “hundreds of top companies like Microsoft, Yahoo!, American Red Cross and CBS.” Additional talking points touted a portal that supposedly provided “[a]ccess to unique job opportunities and connections exclusive to University of Phoenix Students.”

The FTC says Phoenix’s enrollment advisors also told people that high-profile companies hired Phoenix students because of its relationships. For example, one advisor said the University of Phoneix had “over 2,000 corporate partners and national industry partners that are looking specifically at University of Phoenix students to hire instead of any other schools.” Another advisor claimed to have “over 2,000 partners in the local area” who “hire our students first and from there they go on.”

To bolster its claims, University of Phoenix also represented that major employers had helped to develop its curriculum. According to a radio ad:

If you want to know how to get hired, it pays to go right to the source. At University of Phoenix we’re talking to companies like AT&T, Sodexo, and Adobe about what they're looking for in future employees. They’re helping us shape our curriculum to make sure today’s classes help prepare you to pursue tomorrow’s jobs.

So what are the facts behind those purported employment partnerships? According to the FTC, the companies referenced in the Parking Lot ad didn’t have special relationships to create job opportunities for University of Phoenix students. Instead, the complaint alleges, many of those “2,000 corporate partners” simply received tuition discounts for their own current employees. What about those graduates supposedly employed by big-name businesses? The FTC says many of them already worked at the companies before they attended University of Phoenix. Furthermore, many of the “unique job opportunities” the defendants touted were widely available to non-Phoenix students. Even the opportunities for veterans who attended University of Phoenix were open to any veteran. The FTC also challenges as misleading University of Phoenix’s claims that major corporations helped design its curriculum.

According to the lawsuit, internal voices raised questions about the accuracy of the defendants’ ad claims. For example, more than a year after the launch of “Let’s Get to Work,” a senior executive acknowledged that “[w]e all agree that our current advertising messaging is a bit light on support.” Regarding the representation that big-name businesses had helped develop University of Phoenix’s curriculum, another senior officer alerted others in-house that the campaign was creating “misconceptions.” The executive explained that University of Phoenix is not “working directly with companies one at a time and/or creating custom curriculum based upon their needs.”

In addition to the $191 million in cash and debt forgiveness, the proposed order prohibits the companies from misrepresenting University of Phoenix’s relationships with corporate partners and curriculum development. The order also requires that the defendants ask the consumer reporting agencies to delete the forgiven debts from people’s credit reports, deliver a specific notice to those receiving debt forgiveness, and ensure consumers’ access to their diplomas and transcripts.



I totally agree with you. My MBA with the UOP is pretty much useless as well. The curriculum was pretty much a repeat of getting a bachelors, just worse. No real skills, except for writing were learned. UOP ought to be slapped with other sanctions requiring to pay off government student loans as well.

When will FTC notify students who will receive a refund back as part of the $50 Million ? I attended University of Phoenix during this time and ended up paying my student loans that were directly with them when I graduated

I attended school and graduated during this time indicated. how do I get information stating I will get refunded? I have heard nothing i have even tried reaching the school.

The FTC will identify people who are eligible for a payment from the $50 million University of Phoenix settlement with the FTC. That could include people who used military benefits. You don’t have to apply or submit a claim to get a payment. If you would like to get email updates about this settlement, please sign up here.

so what i am seeing is they are getting out of this all most free and clear because the majority of the people only have student loans left this was a poor deal.

Under the $191 million settlement, University of Phoenix and Apollo Education Group will pay back $50 million in cash to former students, cancel $141 million in debts owed directly to the school, and will change its conduct in the future.

The FTC will identify people who are eligible for a payment from the $50 million University of Phoenix settlement with the FTC. That could include people who used military benefits. You don’t have to apply or submit a claim to get a payment. If you would like to get email updates about this settlement, please sign up here.

As a 2003 graduate of the college, I represent a totally different population. I paid cash for the the Master's Program, it is 2020 and I am still at the same pay grade. I have applied for over 250 jobs and was informed that the Master's degree that I received from the school was and is not a quality degree. I would like to file a law suit for the years of deception and I am sure there are thousand of prior graduates that would like to as well. Can you please direct me as to how I can start a law suit. Thanks

Yep, we are in the same boat. Companies take one look at the MBA online degree from UOP and pretty much ignore you. It is a trash degree that ended up to be very costly because of the student loans and cash payments that we are still suffering from. I guess that is the biggest learning take-away that I learned from my MBA program with UOP. DO NOT go into debt for any online degree, especially with UOP.

I am currently filing for Student Loan forgiveness because I was a victim of University of Phoenix's false claims, and the only reason I joined them is because they told me they had connections with some top companies that could land me a job as a Software Programmer/Developer if I took their Information Technology degree courses (Associates and Bachelor's). They told me that the certificate that I would get as a student would allow me to get a job in this field, and they lied to me. I am now working through the Vocational Rehabilitation program with the V.A. and obtaining multiple certifications (which I would actually need) in order to become a programmer/developer, not just the one that University of Phoenix told me I could get with my degrees. They also wrongfully discharged me after I filed for a leave of absence by phone (which was an emergency scenario as I had no way to connect to the internet) in June of 2018. A month later when I finally was able to get an internet connection, I had discovered that they "unofficially withdrew" me from classes, and then were charging me not only for the future course, but the two prior which should have already been paid for. Now my student loans are due and I've tried contacting them numerous times to get this taken care of - they say there's nothing they can do... They're constantly trying to contact me to make a payment and come back to school... I want this resolved, and I want this student loan debt forgiven because they lied to me and now it's ruining my credit, and it even hurt my employability (an IT company I applied to told me that I couldn't get a job with their degree).

Has UoP actually forgiven any debt or paid anyone back yet? I enrolled during in 2015, was sold a useless degree (with all kinds of job prospect promises), and graduated early. I was informed after I graduated that one of classes wasn’t covered by VA and I now have a balance. When I inquired about whether or not this balance would be covered by the FTC lawsuit, I was told no, because I took one approved leave of absence and the class was taken in 2018. How does a LOA even matter? How does the fact my degree program ended in 2018 matter? Were these details stipulated in the lawsuit? Is UoP just making up their own rules?

The settlement between the FTC and the University of Phoenix does not affect any loans you took out with the federal government or private lenders.

Under the settlement, the University will cancel $141 million in debts that are owed directly to the school by people who first enrolled at the school between October 1, 2012 and December 31, 2016. The University will cancel debts owed directly to the school whether they were charged as fees or some other kind of charge. The University will send a notice to each person whose debt to the school is being cancelled.

The University also paid $50 million to the FTC as part of the settlement. The FTC will identify people who are eligible for a payment from the $50 million the University paid to the FTC. You don’t have to apply or submit a claim to get a payment. If you would like to get email updates about this settlement, please sign up here.

This loan forgiveness is useless. Student who attended the school either paid by federal loan or GI Bill. School doesn't lend money or give away classes unless they're paid for. The only thing students might get out of this settlement is $100 or less.


Add new comment

Comment Policy

Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system (PDF), and user names also are part of the FTC’s computer user records system (PDF). We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.