Dealers: VW owners deserve the straight story

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The FTC’s recent action against Volkswagen focused on the company’s “clean diesel” claims, which were rendered false by VW’s installation of a defeat device that cheated on emissions tests. The history-making $10 billion settlement will offer eligible car owners choices to compensate them for the deception. But there is concern that others – including some dealers – may be using a different kind of “defeat device” that could mislead owners about their options.

Details of the settlements are available at Owners can register there to check out the specifics of what VW is offering: an all-cash buyback for more than the car’s current replacement value or the possibility of a technical modification to the car and a separate cash payment. Buybacks could start in late fall of this year and emissions modifications will begin once approved.

However, it appears that other companies have been reaching out to owners with alternate offers. It’s unwise for anyone – including independently-owned VW dealers – to make separate offers that: 1) falsely imply that the offer is part of the pending $10 billion settlement; 2) falsely tell owners they have to spend compensation under the settlement on a new VW or Audi; or 3) use “Act now!” tactics to lock owners into a separate deal before owners have the full picture of what they stand to gain as part of the $10 billion settlement.

The ultimate choice is the owner’s, of course. Our advice to them is to investigate their options before making a decision. A key part of that process is registering at, where they can learn how much compensation to expect.

We also have some advice for companies that are sending out the solicitations we’ve been seeing:

  • Make sure your separate pitches don’t deceptively lead people to think they are official offers that are part of the action.
  • To assess their next step, owners need an accurate 360° view of their options – both what you’re offering and what they can get through the settlements. That’s why dealers who want to win back customers’ goodwill will help owners comparison-shop by telling them about the registration process.

People who own VWs that were falsely advertised as “clean diesels” have already been injured once. FTC staff will be watching closely to ensure the compensation process proceeds unsullied by deception.



We are taking the buyback on our 2014 Passat TDI with 25,000 miles and in mint condition to buy a new Lexus We would like to know if the buyback is considered a trade in and if the buyback dollars used on new vehicle, that are below the cost of new vehicle, will be sales tax exempt, as they always are when you trade in a car on new purchase? In the settlement, we are being forced to turn ourvVW TDI in at a VW dealership and will receive a check, and because my wife and I both work full time for the federal government, we need two cars. We were also concern about or colision coverage and what would happen if our car was totaled before the buyback and our insurance company tole us we would get the current book value and not the agreed VW writer ten claim amount and both our auto insurance company and the VW claim department told us we could just park it until we are able to turn it in. Again this seems like an unacceptable risk placed on the victims of consumer fraud!
Thank you for your kind consideration of these issues that we are sure many victims are concern about

If your car is involved in ANY sort of ahem (Mayhem) the bottom line is like me were all SOL should any thing happen and CURRENT book value per the insurance company and you would get..... NOTHING !

As long as the car can be driven to the dealer, it doesn't matter about the hail or collision damage. The car has be driven under it's own power on the day of your buyback. Plain and simple. If the damage tips to more then 70% of the book value (which means total loss by most if not all insurance companies), tell the insurance company to cut a check for 69.9% of book and don't have it fixed. Keep liability on the car until you get the new ride of your choice.

Is the buyback value related to any pending mechanical repairs?
My wife's TDI has just over 100,000 miles on the clock and would ordinarily be due a $1200 timing belt service. We are holding off pending the settlement but have been told by the local dealership that this will affect her compensation - i.e. the $1200 will be deducted from the compensation.

Is this correct?

No. As long as your vehicle is able to be driven to the dealer, you are good. They cannot deduct from your buy back for any maintenance due to the vehicle. Heck...All they are doing to the vehicles is crushing them. Why should your in pocket restitution be affected by that. I was so irritated that my mileage(if I was driving the vehicle) was affecting my buy back amount, that I went out and bought a new car already, and my VW is sitting and waiting until the day I can give it back!

I feel as though I should not have to spend one dime of my own money! As it stands it will cost me thousands of dollars to replace my 2014 VW TDI SEL Passat. I by that I mean in taxes and excise,plus lengthen my loan time! Owners should be fully compensated for this not ripped off further!

Being that we (the TDI owner) are being given "clean trade in value" shouldn't we be given the sales tax back as well ?
If we traded the car in we would have the sales tax credit towards a new car.
Also, nothing is mentioned about the extended warranties some of us purchased at the time of purchase. What happens to that money ? ($1,500.00)

Any report of dealer misinformation should be reported to FTC. A dealer requiring any service that is not free and especially one that says your payout will be reduced is by any standard a true dirtbag. Please report them, they are not only fradulent but smearing an already bad situation for their own benefit. I would be willing to bet twice the $1200 that they would take your money and never do any work, and do THE SAME AS YOU SHOULD....gamble on your vehicle making it to the turn in date. Use that $1200 to rent a car and park that VW until surrender date.

I have been receiving solicitations from the dealer I bought the car from and they said the value they are willing to give me for a trade-in is approximately $9,000. I felt scammed after I bought the car for certain reasons so is there anything I can do to report these crooks? I have no faith in VW to do anything about this dealer so I don't know what to do.

I bought an extended warranty when purchasing my new TDI in 2013. Would VW be obligated to buy that back as well if sell my car back?

Trying to figure out why there is such a delay in buying the cars back....Adding mileage is decreasing the buyback amount........So what date is this settlement going to take place?

The buyback process is very misleading. I got my papers approved on Nov. 2nd, I am still waiting for my offer it it Dec. 28th. I was told 10 business days what a joke, my friend at work submitted his papers two weeks after me and he is scheduled for a buyback. I thought there was court documents stating the timeline.

I know Volkswagen has bought back salvage titles but why not mine?

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