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The Business Center provides plain-language guidance to help businesses understand their responsibilities and comply with the law.

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Plain Language Guidance

Complying with the Funeral Rule

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Table of Contents Introduction Who Must Comply With the Funeral Rule? Definition of “funeral provider” Definition of “funeral goods”and “funeral services” Does the Rule Apply to Pre-Need Arrangements...
Plain Language Guidance

Complying with the Telemarketing Sales Rule

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Introduction Who Must Comply with the Amended TSR? Charities and For-Profit Telemarketers Calling on Their Behalf Exemptions to the TSR Some Types of Businesses and Individuals Sellers of Certain...
Plain Language Guidance

Consumer Reports: What Insurers Need to Know

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Table of Contents: Introduction Insurer Obligations Getting and Using Medical Information Adverse Action Notice Disposing of Consumer Report Information Other Considerations Non-Compliance Your...
Plain Language Guidance

Data Breach Response: A Guide for Business

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You just learned that your business experienced a data breach. Whether hackers took personal information from your corporate server, an insider stole customer information, or information was...
Plain Language Guidance

Dealer's Guide to the Used Car Rule

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Introduction The Buyers Guide Vehicle Information Dealer Information Optional Signature Line Warranty Information What About Service Contracts? What Do I Have to Give the Buyer At the Sale? Can the...
Plain Language Guidance

Disclosures 101 for Social Media Influencers

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Do you work with brands to recommend or endorse products? If so, you need to comply with the law when making these recommendations. One key is to make a good disclosure of your relationship to the...
Plain Language Guidance

Disposing of Consumer Report Information? Rule Tells How

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In an effort to protect the privacy of consumer information and reduce the risk of fraud and identity theft, a federal rule is requires businesses to take appropriate measures to dispose of sensitive...
Plain Language Guidance

Down...But Not Out: Advertising and Labeling of Feather Down

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General Advertising Policies Under the FTC Act, advertising claims about feather and down products must be truthful, non-deceptive, and substantiated. Some states also have their own laws that deal...
Plain Language Guidance

EnergyGuide Labeling: FAQs for Appliance Manufacturers

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The Energy Labeling Rule requires manufacturers of certain appliances to disclose a product’s annual energy cost or efficiency information — based on Department of Energy (DOE) test procedures — on...
Plain Language Guidance

EnergyGuide Labels: Templates for Manufacturers

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These label templates can be used to create model-specific EnergyGuide labels. To download, click the appropriate label link below, and when prompted, save the file with the extension, ".ai" (unless...