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Whether you’re a gig worker, work at a business that relies on gig workers, or enjoy the benefits of their labor, the FTC just announced a policy statement about the gig economy that merits your attention.

There’s no denying that the gig economy has grown exponentially. With 16% of Americans reporting that they earn money through the gig economy, a Federal Reserve study estimates that gig work accounts for hundreds of billions of dollars in economic activity each year. What’s more, as noted in a recent FTC Staff Report, many gig workers come from communities of color.

The FTC Policy Statement on Enforcement Related to Gig Work begins with the fundamental principle that “American workers deserve fair, honest, and competitive labor markets.” After outlining a number of the issues that gig workers may face – including deceptive claims about pay and hours, unfair contract terms, and anticompetitive wage fixing and coordination between gig economy companies – the statement makes it clear that while gig companies may seem unique, established principles of consumer protection and competition still apply to them. Here’s another key takeaway: that principle holds true regardless of how companies choose to classify the people who perform gig work.

The policy statement points to a number of areas where the FTC will aim to prevent harm to consumers. You’ll want to read the document for details, but here are three examples: holding companies accountable for their claims and conduct about gig work’s costs and benefits; combating unlawful practices and constraints imposed on gig workers; and policing unfair methods of competition that harm gig workers. As the statement explains, “Protecting these workers from unfair, deceptive, and anticompetitive practices is a priority, and the Federal Trade Commission will use its full authority to do so.”

Workers harmed by questionable practices can share their experience with the FTC. If workers believe their labor rights have been violated, they can call the National Labor Relations Board at 1-844-762-6572 or file a charge on the NLRB’s website

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

September 21, 2022

I was fired from driving for uber after almost 5 years over false allegations from a customer. This customer did this as retaliation for me refusing to break federal and state driving/traffic laws to accommodate them. I was given no chance to explain my side of things, and was fired despite there being zero proof of any of the claims made against me. Do I have recourse?

FTC Staff
October 06, 2022

In reply to by Anonymous

If you were harmed by questionable practices, please share your experience with the FTC at If you believe your labor rights have been violated, you can call the National Labor Relations Board at 1-844-762-6572 or file a charge on the NLRB’s website.

Mary Reedy
September 21, 2022

Instacart lies about giving us heavy pay when due. As well as correct mileage. Also taking away pay when they double or triple the orders. They take away tips when they boost up the batch orders.

October 21, 2022

The violations I’ve experienced or witnessed while
driving for Doordash and Uber Eats are typical within the industry and occur regularly. The list is too expansive for here. After 3 yrs of driving for Uber Eats with excellent customer ratings, I was accused of
using a fraudulent drivers license and fired. The license in question was a temp license from the DMV given to
those of us who’s license expired while
the offices were closed for several months due to Covid. I tried for 2 wks with over 30 hrs of phone call attempts and dozens of emails. My license had been snagged by the algorithm and I had been fired with no human oversight. I read that this was happening across the country and EU. It was my only source of income after losing a job due to covid economics
and at the height of Covid there was little chance of finding other income. Uber stopped taking my calls and within a few wks Iost my apartment and was living out of my car.

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