Operating Manual Index [PDF 1.24MB] (1.24 MB) Ch 1 - Overview [PDF 47KB] (47.01 KB) Ch 2 - Policy & Enforcement [PDF 28KB] (28.09 KB) Ch 3 - Investigations [PDF 181KB] (216.06 KB) Ch 4 - Administrative Complaints [PDF 65KB] (64.71 KB) Ch 5 - Orders [PDF 49KB] (49.05 KB) Ch 6 - Consents [PDF 80KB] (79.54 KB) Ch 7 - Rulemaking [PDF 104KB] (103.58 KB) Ch 8 - Industry Guidance [PDF 54KB] (58.22 KB) Revisions under EO 13272 regarding Regulatory Flexibility Act (2/13/03) [PDF 27KB] (149.62 KB) Ch 9 - Special Statutes [PDF 147KB] (146.56 KB) Ch 10 - Administrative Litigation [PDF 189KB] (188.9 KB) Ch 11 - Judiciary Enforcement [PDF 144KB] (144.46 KB) Ch 12 - Compliance [PDF 74KB] (74.12 KB) Ch 13 - Judicial Appearances and Procedures [PDF 35KB] (34.69 KB) Ch 14 - Liaison [PDF 26KB] (26.45 KB) Ch 15 - Confidentiality and Access [PDF 117KB] (2.85 MB) Ch 16 - Correspondence and Inquiries [PDF 34KB] (33.78 KB) Ch 17 - Public Information and Education [PDF 21KB] (46.42 KB) Ch 18 - Support Services and Admin Procedures [PDF 40KB] (39.69 KB)