DEBRA A. VALENTINE
General Counsel

THOMAS SYTA
MONICA E. TAIT
TANYA NATHAN
Federal Trade Commission
10877 Wilshire Blvd., Suite 700
Los Angeles, CA 90024
(310) 824-4343; Fax 824-4380

[LOCAL COUNSEL]
Assistant United States Attorney
U.S. Courthouse
230 North 1st Avenue
Room 4000
Phoenix, Arizona 85025
(602) 514-7500

IN THE UNITED STATES DISTRICT COURT
FOR THE DISTRICT OF ARIZONA

FEDERAL TRADE COMMISSION,

Plaintiff,

vs.

SOURCE ONE PUBLICATIONS, INC., and COURTNEY WIGGS, individually and as an officer of Source One Publications, Inc., Defendants.

CV 99-

COMPLAINT FOR INJUNCTION AND OTHER EQUITABLE RELIEF

Plaintiff, the Federal Trade Commission ("FTC" or "Commission"), for its complaint alleges:

1. The FTC brings this action under Sections 13(b) and 19 of the Federal Trade Commission Act ("FTC Act"), 15 U.S.C.  53(b) and 57b, and the Telemarketing and Consumer Fraud and Abuse Prevention Act ("Telemarketing Act"), 15 U.S.C. 6101 et seq., to obtain permanent injunctive relief, rescission or reformation of contracts, restitution, disgorgement, and other equitable relief for defendants' deceptive acts or practices in violation of Section 5(a) of the FTC Act, 15 U.S.C.  45(a), and the FTC's Telemarketing Sales Rule ("TSR"), 16 C.F.R. Part 310.

    JURISDICTION AND VENUE

2. This Court has jurisdiction over this matter pursuant to 28 U.S.C. 1331, 1337(a), and 1345, and 15 U.S.C. 53(b), 57b, 6102(c), and 6105(b).

3. Venue in the District of Arizona is proper under 28 U.S.C.  1391(b) and (c), and 15 U.S.C.  53(b), and 6103(e).

PLAINTIFF

4. Plaintiff, FTC, is an independent agency of the United States Government created by statute. 15 U.S.C. 41 et seq. The Commission is charged, inter alia, with enforcement of Section 5(a) of the FTC Act, 15 U.S.C. 45(a), which prohibits unfair or deceptive acts or practices in or affecting commerce. The Commission is authorized to initiate federal district court proceedings by its own attorneys to enjoin violations of the FTC Act and the TSR to secure such equitable relief as may be appropriate in each case, and to obtain consumer redress. 15 U.S.C.  53(b), 57b, 6102(c), and 6105(b).

DEFENDANTS

5. Defendant Source One Publications, Inc. ("Source One") is an Arizona corporation. Source One transacts or has transacted business in this district.

6. Defendant Courtney Wiggs is a director and officer of Source One. Individually, or in concert with others, she formulates, directs, participates, or controls the acts and practices of Source One, including the acts and practices complained of herein. Wiggs transacts or has transacted business in this district.

COMMERCE

7. At all times relevant to this complaint, defendants have maintained a substantial course of trade in the offering for sale and sale, through telemarketing, of credit card protection services, in or affecting commerce, as "commerce" is defined in Section 4 of the FTC Act, 15 U.S.C.  44.

    DEFENDANTS' BUSINESS PRACTICES

8. Since at least 1998, defendants have telemarketed credit card protection services to consumers throughout the United States.

9. To induce consumers to purchase credit card protection services, defendants have represented, either expressly or by implication, that defendants are calling from Visa International ("Visa"), MasterCard International ("MasterCard"), or the consumer's credit card issuer.

10. Defendants have told consumers that criminals are stealing consumers' credit card numbers and that consumers need to purchase defendants' credit card protection service because consumers are not currently protected against unauthorized use of their credit card accounts by such criminals. Defendants have claimed that, if a consumer's credit card number is stolen or misappropriated, a consumer can be held liable for all unauthorized charges to the consumer's credit card account.

11. Defendants claim that purchase of their credit card protection service protects consumers from liability for unauthorized credit card charges.

12. Defendants have persuaded consumers to divulge their credit card numbers by reciting one or more of the first digits of consumers' credit card account numbers and then requesting the consumer to state the remaining digits of the consumers' credit card account numbers.

13. Defendants have obtained consumers' credit card account numbers and, without consumers' authorization, have caused charges to be posted on those accounts.

14. Defendants have charged consumers fees ranging from $199 to $299 or more for their services.

      VIOLATIONS OF SECTION 5 OF THE FTC ACT

      COUNT I

15. In numerous instances, in connection with the telemarketing of credit card protection services to consumers, or in the course of billing, attempting to collect, and collecting money from consumers, defendants have represented, expressly or by implication, that:

a. Defendants are affiliated with, or are calling from, or on behalf of, the consumer's credit card issuer;

b. If consumers do not purchase defendants' services, consumers can be held fully liable for any unauthorized charges made to their credit card accounts; and

c. Consumers purchased or agreed to purchase goods or services from defendants, and therefore owe money to defendants.

16. In truth and in fact:

a. Defendants are not affiliated with, or calling from, or on behalf of, the consumer's credit card issuer;

b. Under Section 226.12(b) of Regulation Z, 12 C.F.R.  226.12(b), and Section 133 of the Truth in Lending Act, 15 U.S.C.  1643, a consumer cannot be held liable for more than $50 for any unauthorized charges to a credit card account; and

c. In numerous instances, consumers did not purchase or agree to purchase goods or services from defendants, and therefore do not owe money to defendants.

17. Therefore, defendants' representations, as set forth in paragraph 16, are false and misleading and constitute deceptive acts or practices in violation of Section 5(a) of the FTC Act, 15 U.S.C. 45(a).

THE FTC'S TELEMARKETING SALES RULE

18. In the Telemarketing Act, 15 U.S.C.  6101, et seq., Congress directed the Commission to prescribe rules prohibiting deceptive and abusive telemarketing acts or practices. On August 16, 1995, the Commission promulgated the TSR, 16 C.F.R. Part 310. The TSR became effective on December 31, 1995.

19. Defendants are "sellers" or "telemarketers" engaged in "telemarketing," as those terms are defined in the TSR, 16 C.F.R. 310.2(r), (t), and (u).

20. The TSR prohibits telemarketers and sellers from "making a false or misleading statement to induce any person to pay for goods or services." 16 C.F.R. 310.3(a)(4).

21. The TSR also requires telemarketers using outbound calls to disclose promptly in a clear and conspicuous manner to the person receiving the call that the purpose of the call is to sell goods or services. 16 C.F.R.  310.4(d)(2)

22. Pursuant to Section 3(c) of the Telemarketing Act, 15 U.S.C. 6102(c), and Section 18(d)(3) of the FTC Act, 15 U.S.C. 57a(d)(3), violations of the TSR constitute unfair or deceptive acts or practices in or affecting commerce, in violation of Section 5(a) of the FTC Act, 15 U.S.C.  45(a).

VIOLATIONS OF THE TELEMARKETING SALES RULE

COUNT II

23. In numerous instances, in connection with the telemarketing of credit card protection services, or in the course of billing, attempting to collect, and collecting money from consumers, defendants have represented, expressly or by implication, that:

a. Defendants are affiliated with, or are calling from, or on behalf of, the consumer's credit card issuer;

b. If consumers do not purchase defendants' services, consumers can be held fully liable for any unauthorized charges made to their credit card accounts; and

c. Consumers purchased or agreed to purchase goods or services from defendants, and therefore owe money to defendants.

24. In truth and in fact:

a. Defendants are not affiliated with, or calling from, or on behalf of, the consumer's credit card issuer;

b. Under Section 226.12(b) of Regulation Z, 12 C.F.R.  226.12(b), and Section 133 of the Truth in Lending Act, 15 U.S.C.  1643, a consumer cannot be held liable for more than $50 for any unauthorized charges to a credit card account; and

c. In numerous instances, consumers did not purchase or agree to purchase goods or services from defendants, and therefore do not owe money to defendants.

25. Therefore, defendants' representations, as alleged in paragraph 24, constitute false or misleading statements to induce a person to pay for goods or services, and are deceptive telemarketing acts or practices in violation of Section 310.3(a)(4) of the TSR, 16 C.F.R.  310.3(a)(4).

COUNT III

26. In numerous instances, in connection with the telemarketing of credit card protection services, defendants have failed to disclose promptly and in a clear and conspicuous manner that the purpose of the telemarketing call is to sell goods or services, in violation of Section 310.4(d)(2) of the TSR, 16 C.F.R.  310.4(d)(2).

CONSUMER INJURY

27. Consumers in many areas of the United States have suffered substantial monetary loss as a result of defendants' unlawful acts or practices. Absent injunctive relief by this Court, defendants are likely to continue to injure consumers and harm the public interest.

THIS COURT'S POWER TO GRANT RELIEF

28. Section 13(b) of the FTC Act, 15 U.S.C.  53(b), empowers this Court to grant injunctive and other ancillary relief, including consumer redress, disgorgement and restitution, to prevent and remedy any violations of any provision of law enforced by the Commission.

29. Section 19 of the FTC Act, 15 U.S.C.  57b, and Section 6(b) of the Telemarketing Act, 15 U.S.C. 6105(b), authorize this Court to issue a permanent injunction and grant such relief as the Court finds appropriate to halt and redress injury resulting from defendants' violations of the Telemarketing Sales Rule, including the rescission and reformation of contracts, and the refund of money.

30. This Court, in the exercise of its equitable jurisdiction, may award other ancillary relief to remedy injury caused by defendants' law violations.

PRAYER FOR RELIEF

WHEREFORE, plaintiff requests this Court, pursuant to Sections 13(b) and 19 of the FTC Act, 15 U.S.C.  53(b) and 57b, and Section 6(b) of the Telemarketing Act, 15 U.S.C. 6105(b), and pursuant to its own equitable powers:

1. Award plaintiff such preliminary injunctive and ancillary relief as may be necessary to avert the likelihood of consumer injury during the pendency of this action and to preserve the possibility of effective final relief, including but not limited to a preliminary injunction;

2. Permanently enjoin defendants from violating the FTC Act and the TSR as alleged herein;

3. Award such relief as the Court finds necessary to redress injury to consumers resulting from defendants' violations of the FTC Act and the TSR, including but not limited to, rescission or reformation of contracts, restitution, the refund of monies paid, and the disgorgement of ill-gotten monies; and

4. Award plaintiff the costs of bringing this action, as well as such other and additional relief as the Court may determine to be just and proper.

Respectfully submitted,

DEBRA A. VALENTINE
GENERAL COUNSEL

DATED:_____________________

___________________________
THOMAS SYTA
MONICA E. TAIT
TANYA NATHAN
Federal Trade Commission
10877 Wilshire Blvd., Suite 700
Los Angeles, CA 90024
(310) 824-4318

[LOCAL COUNSEL]
Assistant United States Attorney

Attorneys for Plaintiff
FEDERAL TRADE COMMISSION