APPENDIX B

Notice of Refund

Dear [NAME]:

Our records show that you (or a member of your immediate family) are the original owner of an Apple product listed on the reverse side of this letter and that you have made payments to Apple since October 1997 for technical support service on the product. Although Apple has not admitted any wrongdoing, Apple has agreed to settle a dispute with the Federal Trade Commission by providing full refunds or credits to customers who are original owners (or members of their immediate families) of products on the list and who paid for technical support.

Accordingly, we are pleased [to enclose a refund check] [to send this notice that we have credited your charge card] to reimburse you for the payments you made for technical support. Apple also has agreed to provide free live technical support, including a toll-free telephone number for use within the United States, for any product on the list so long as the original owner (or a member of that person's immediate family) continues to own the product. Simply call our technical support number and provide the name, model and serial number of your product for verification, and you will have access to an Apple technician at no charge.

If you have any questions, please call 1-800-xxx-xxxx.

Sincerely,

[Apple Technical Service]