Commission and Staff Reports

Competition and Consumer Protection Perspectives on Electric Power Regulatory Reform

Electric power is the latest -- and largest -- industry in which advances in technology have made extensive regulation obsolete. In particular, it is now possible for customers (e.g., residential consumers and businesses) to select their own electric power supplier, while the transmission and distribution functions of electric power continue to be regulated.

Survey of Rent-to-Own Customers

Authors:
James M. Lacko, Signe-Mary McKernan, Manoj Hastak
This report presents the results of a nationwide survey of rent-to-own customers. The survey found that most rent-to-own merchandise is ultimately purchased by the customer, most customers are satisfied with their rent-to-own transactions, and most customers are treated well if they are late making a payment, although some customers are subject to possibly abusive collection practices. The report recommends that the total cost of purchasing merchandise through a rent-to-own transaction be disclosed on product labels that the consumer can see while shopping, in addition to disclosures in rental agreements and advertisements.

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