At most clinics (including the one I work at), clients may fill prescriptions at our clinic, on clinic website from our distributor or may have written or called in rx. Even with all these choices, most clients still take home prescriptions from our office. Clients appreciate not having to wait for a mailed prescription or make "one more stop" to pick up medication. When we must call in or write in a prescription to be filled elsewhere because we don't carry the medication, they are anxious to have to take this extra step. Sadly, even with pharmacists that should know what they are doing, I have had the experience of a human phamacist either refusing to fill a prescription because of incorrect assumptions on what medication or strength an animal should have. A few of my favorite cases: 1.refusing to fill tylenol/codiene for dying cancer patient because he knew "dogs shouldn't have tylenol. The dog suffered another 2 wks until brought in for euthanasia. That is when I found out about pharmacist's refusal to fill rx 2. most recently, refusal of a human pharmacist to fill thyroid medication at prescribed strength because she didn't know that dogs take a lot higher strength than humans. 3.a human pharmacist recommending OTC ibuprofen or aspirin for the Rimadyl@ prescription that the owner asked me to write to a local pharmacy. We try to advise owners to research mail order pharmacies and offer a financially competitive option of filling on our clinic website (VetStreet@). Yes, clients are cost conscience, but when push comes to shove, every client cares more about safety than they ever will about cost.