Protecting Consumers in Debt Collection Litigation and Arbitration:A Roundtable Discussion #544507-00013

Submission Number:
544507-00013
Commenter:
Cheri Astrahan
State:
CA
Initiative Name:
Protecting Consumers in Debt Collection Litigation and Arbitration:A Roundtable Discussion

There needs to be some regulation of collection agencies that use robocalls without using the collection agency name in the robocall. I have been receiving phone calls from "Bill Jones" about a "business matter" and to call him back at 800-925-6141. This number is for National Enterprise Systems, a collection agency based in OH. This is the same company that the WV state attorney general has filed a suit against. I do not owe anyone any money. I think that regulations about contact between collection agencies and people like me should be subject to that same rules as telemarketers where they must include the name of the company in the prerecorded robocall and the PURPOSE of the phone call. If it is to obtain information about a third party, then it should so state. I should not have to call them back. I also want to outlaw autodialers, EXCEPT for emergency organizations like police and fire. This form of contact is not only abusive and annoying but I think an invasion of my phone privacy, for which I pay to use. I also think that collection agencies that pose as lawyers, police, etc should not only pay fines but do JAIL TIME. Also the employees of the company should be bonded and licensed like private investigators. Also those companies that violate the laws should not be allowed to engage in this business again, say for 10 years? You need to get the really bad companies out of business for good. Also this business is not nearly regulated enough and abuse seems to be the norm in this business. It really needs to be cleaned up.