I quote my own story, which I have told to others: The PC game Mass Effect did not work on my computer despite tech support. One email even insinuated that the SecuROM DRM would not let the game run because I had Norton Antivirus running. The game didn't work with Norton turned off, either. Eventually (About two weeks after I first contacted them), they told me to take back the game and buy the Xbox 360 version. No store here takes returns on PC games or even buys them used anymore, and EA wouldn't take it back. Plus, I am not buying an entire Xbox for several hundred dollars when I have a perfectly good PC. I was angry, so I downloaded a crack from online. In ten minutes, the game played perfectly. When pirates provide better service as well as a product that actually works, and the legitimate company does not, there is a problem. Not only that, but SecuROM is not the worst form of DRM either.
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00844
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle