FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00812

Submission Number:
539814-00812
Commenter:
Travis Harper
State:
FL
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

A story about how ridiculous DRM is. I purchased a game online from Direct2drive about 6 mos ago called Supreme Commander. It is protected by Securom and an activation limit. (I'll explain downward) So, about a week ago I go to install this game again because I haven't played it in a while and had an itch too. Lo and behold, I cannot play the game because of an "activation limit" and I "need to contact customer support". Keep in mind this is a week ago. I still have not heard back from customer support, and haven't been able to play my game. Legally. The only resolution I had was too, yes, pirate the game all over again. See who this DRM affects? It's not the pirates -- but the legitimate consumers. Just to play a game I PURCHASED, I had to go through illegal channels because the game was infected with DRM. Theres clearly something wrong when the illegal version of the game works and the legal one doesn't.