FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00809

Submission Number:
539814-00809
Commenter:
Forsythe
State:
CO
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

Throughout the years I have purchased many big-name video games. On many occassions, the game has refused to run until I have uninstalled a piece of software it decided I shouldn't have on my computer. In another case, some games will refuse to run if I have run certain applications before running the game. For example, I am a computer programmer by trade and sometimes use an application called Process Monitor. If I open this application and then close it completely but then try to launch Overlord, the game will refuse to run citing Process Monitor as the culprit. I have to reboot before the game will launch. It is ridiculous that I should have to uninstall certain legal pieces of software, or even stop using one related to my trade altogether, just because a game thinks I shouldn't. Note that I was not informed before buying the games that they had these limitations, nor was I offered compensation when the game discovered I didn't comply with it's completely unknown rule-set. I wasn't able to return the games because store policies are very strict about opened software. My only resort is to not play at all or uninstall the "offending" software. It's not ok for a game/product to dictate what legally purchased software I am allowed to have on my own computer without being informed of the condition beforehand. Thank you for your time and consideration.