FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00664

Submission Number:
539814-00664
Commenter:
Bull
State:
CO
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

My first introduction to this DRM madness was the purchase of Electronic Arts Spore game. I recently had to reinstall my operating system and all of my software. When it came time to reinstall EA's Spore game I had to totally disable my McAfee Internet Security Suite to do the install. I should have gotten the hint right there when McAfee knew the program was up to no good. Also, when I tried to reinstall Spore it demanded the online authentication with my username and password. I couldn't remember what it was so it wouldn't allow me to authenticate it. That kept me from installing patches to the game to fix software bugs in the program. Why would I keep track of a username and password for a game? I've never had to on any of my past purchases so I didn't bother. I tried to contact EA via email to correct the situation. EA's website wouldn't allow me to send an email until I registered and it said that my email address was already registered (with a password I couldn't remember). I created a new email address on Yahoo just so I could register on EA to send them a message to try to correct the problem I was having. When I finally got registered under a new email address I went to the EA website 'contact us' area and my McAfee Internet Security Suite immediately informed me that EA's website 'help.spore.com' was using an invalid site certificate and that I shouldn't go there because it appeared to be a fake, redirected website. At this point I gave up, stuck the game on a back shelf, and swore never to purchase another program with DRM or online program authentication again. With music at least, I can make my purchases through Amazon.com which does not have DRM on purchased, downloaded music files.