FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00663

Submission Number:
539814-00663
Commenter:
Anne Marble
State:
MD
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

Several years ago, I bought several e-books in secure Microsoft Reader format. ll have the files, but I will never be able to open them. That Passport account I used to activate Microsoft Reader at that time no longer works. I tried to reactivate it through the steps Microsoft insists on. It took over half an hour to answer the multitude of questions they give you. At the end, Microsoft told me that my information didn't match what they had on file, so they couldn't reactivate it. They didn't respond to my next questions, and I gave up, but I was also fed up. Most likely, it was impossible for all the information to match exactly. They asked me for my IP address -- but I was on dialup, so my IP address was dynamic not static. How could they match in that case? I may have even purchased the books when I was using my parents' computer, so that would have a different IP address as well. That doesn't mean I was trying to pirate the books. All I wanted was the right to use the books I had paid for through a licensed vendor. Those aren't the only e-books I can no longer access because of problems with DRM. That's one example out of many. This sort of problem makes customers less willing to spend money on electronic media.