FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00616

Submission Number:
539814-00616
Commenter:
Korpi
State:
MN
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

After installing EA Games' Bon Voyage, Freetime, and Apartment Life Expansions for The Sims 2 on my new PC, things started going wrong. First my antivirus software started malfunctioning. Then my antispyware software malfunctioned. These malfunctions included not updating for new virus and spyware definitions. Next my DVD/CD writing software started malfunctioning. I could no longer burn my personal game folders (like the neighborhood or downloads folders) that I had created onto backup DVD or CD disks. I had read that SecuRom was not compatible with my particular antivirus program, so I bought a new one, even though my old program still had a year left of subscription. I was just out that money. I upgraded to the latest Plus version of my antispyware program, which cost me more money. I bought new DVD/CD writing software, and that cost me additional money. By this time, I had paid more for these than I paid for the Sims 2 Expansions. But buying new programs didn't solve the problem. And other things started going wrong with Windows XP Pro. My computer acted like I had a virus, but scans showed nothing. Finally, I decided to uninstall. But SecuRom didn't uninstall when I uninstalled Sims 2 and all the Expansions. And the official uninstaller eventually offered by EA Games didn't completely remove SecuRom. I continued to have problems. I finally had to hard reformat my internal drive and reinstall Windows XP Pro and all my other programs -- except I did not reinstall anything with SecuRom on it. Without SecuRom, all my programs now work perfectly and so does my OS. But I can no longer legally play Bon Voyage, Freetime, or Apartment Life (all of which I had purchased before concluding SecuRom was behind the problems on my computer) because all of these expansions contain versions of SecuRom. And I know from personal experience that SecuRom disables programs, messes up an OS very much the way a virus does, and refuses to uninstall like a virus. That means I have lost a great deal of money, and even more troubling, the enjoyment of a game that was the only game I was playing on my computer. I'm not a gamer. I don't know the ins and outs of the industry. I was just a grandma who enjoyed playing with a virtual dollhouse, while I was confined to my bed because of chronic illness. And they took that joy from me -- a joy that made my days a little easier. I don't understand why I have to suffer because someone else, somewhere, was doing something wrong. :(