FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00569

Submission Number:
539814-00569
Commenter:
James Mashburn
State:
OH
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

DRM is an unfair restriction on consumers. I was going to purchase the PC game Mass Effect by Electronic Arts until I read online about the many problems that legitimate consumers are having with the company and running the game on their computers. They are limiting the times that you can install a game. If your computer is upgraded or repaired more than a certain amount of times then the program that you purchased is useless. I did go to the store to read the box for Mass Effect. It stated in small print with a asterisk following that it needed internet access to be activated. On the back of the box in smaller print was the explanation for the asterisk. It stated that you needed to go online at www.ea.com to find out information about the activation. I went to www.ea.com and searched their website. I could not find the end user license or an explanation of the online activation. I could not find any information about the DRM that limits how many times you can install the game. I did not find any information on the program that installs itself onto you computer to keep track of the DRM and if it can be uninstalled when you uninstall the game. A consumer should have complete disclosure of all the DRM and the consequences BEFORE purchase. If I had not researched the game prior to purchase I would have bought it not understanding the limitations of the use of the software. I did not purchase the software and will not purchase anything from Electronic Arts or any other company that severely restricts my rights as a consumer. Thank you for your kind attention.