Working as a computer repair technician in college, I witnessed first hand as *dozens* of people lost their music, video games, etc because DRM was incompatible with their system after a crash. When you contact these companies, such as Wal-Mart's online music store, they offered little or no customer service or support in the matter. I now do IT security consulting and find DRM such as the Sony rootkit to be not only an inconvenience, but a significant potential security threat in that malware could utilize the DRM tools to resist removal. In a nutshell I do not find DRM to be acceptable, particularly on movie files. Software DRM in the form of "activation" borders on this acceptability line - I've wasted literally hundreds of hours of my life on the phone with Microsoft's indian activation center - but I feel a lot of this will be resolved naturally with SaaS.
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00287
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle