FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00238

Submission Number:
539814-00238
Commenter:
Marc-Andre Unger
State:
Outside the United States
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

I believe that DRM technology does more bad than good. I do understand that developers want to protect their property and have a right to do so as I myself work for a software developer. However I do believe that the current form of Security, DRM, is an intrustion into the rights and privacy of the customer. In many cases the DRM software stays present on PCs even while the software is not running or even after it has been deinstalled. Customers are also being limited to a certain amount of installations of the software on their PC and in many cases even adding or removing an additional harddrive will trigger the DRM software to prompt the user to use another activation of their software as the hardware has changed. Some Videogame retailers have even told customers upon complaints about loosing all of their activations and being unable to play the game anymore to simply go and buy another copy of the game. This is unacceptable and makes you think that you have paid them simply for renting a software rather than purchasing a licensed copy of their product. Furthermore DRM often hinders the normal usage of the software and makes it unstable or crash so that many people switch to illegal DRM free downloads, which is sad as the developers dont seem to realize that in many cases they are actually loosing paying customers by putting up blockades that in fact only hinder the paying customers of using their software while hackers are still able to bypass their security. Therefore I do believe that companies should try to find a different approach on copy protection that is more customer friendly while still offering a copy protection. Kind Regards Marc