FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00096

Submission Number:
539814-00096
Commenter:
Dawn Wilke
State:
OH
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle

After installing EA's The Sims 2 BonVoyage expansion pack, I noticed that my DVD drive started having issues. Nothing seemed to fix the issues, not even a reformat. My game had to be reinstalled on another computer, and I had the same failure with that DVD drive. Then my game stopped working completely because it needed an internet connection for something called SecuROM, even though the game is advertised as a PC game, not an ONLINE game. Then my anti-virus software started crashing constantly. I was on the phone with EA Tech Support and their answer was to reformat my hard drive and reinstall the game! Eventually I found out that secuROM technology that had been installed on my drive from that EA's The Sims 2 Bon Voyage game and was causing the issues I was having. The only way to correct the issues was to remove the program, which wouldn't uninstall without re-formatting my hard drive again! Additionally, I would also have to download something called a NOCD crack to make my game run properly!!!! In otherwords, I would have to get a pirated copy of my game because the game I paid for was CAUSING MY COMPUTER DVD AND ANTI-VIRUS TO NOT WORK! That was the last straw! I had to download several other programs and know how to edit the WINDOWS XP registry to remove the SecuROM or completely reformat my hard drive. EA Tech Support would not help other than to say I would have to look up how to fix my computer myself when their software caused the issue! Needless to say, I have never had another game with SecuROM and I refuse to buy any product with DRM software in any form. The time, money, and effort to fix a problem and the absolute lack of technical support from the company that installed the software without my consent or knowlege is reprehensible and should be criminal. I actually lost all my personal files and data on the one computer because the SecuROM eventually kept it crashing constantly and corrupted the data files! Please stop SecuROM! Thank you for your time!