I can t wonder if the people you talked to were people that were not paying their rent I have been in RTO for years and I can tell you for a fact that what you are reporting is fabricated in lies and miss information. It sounds sort of one sided and without all the facts. You can find similar articles on the website called ripoff reports. On this site customers are all doing nothing wrong and it s the evil rental store and their employees doing the wrong. Well mister FTC, this is not the case. Let me tell you the facts. Before I used this product, 18 out of every 100 laptops I would rent were NOT returned. That s 18%. After installing this product, it went to 2 and that s 2%. So what are we talking about, well first off 82% of the customers renting computers are never affected because they do as they agreed to do in their contract. It is impossible to install the software unless they fall into this 18%. No let s talk about this 18%. I call them, send them a certified letter, visit them at home etc. If I can verify they are just avoiding me then I just issue the lockdown. This works and applies to 12%. Prior to this product, getting this 12% was very expensive, but when they cannot use it they start calling us and reducing costs. Now we are down to 6% of which 2% I will never get back. Therefore you are only talking about 4% of the people e that rents a compute would ever be subject to being monitored. Out of this 4% I can tell you that these people are stealing and these are the people you seem to have talked to and are protecting. My average costs of a computer is about $600 so this represents $2,400 in losses not to mention all the owed rent that I never get back. I think you need to understand the real story and hear both sides of before you regulate anything.