Proposed Consent Agreement In the Matter of Apple Inc. #00031

Submission Number:
00031
Commenter:
SCOTT THOMAS
State:
Texas
Initiative Name:
Proposed Consent Agreement In the Matter of Apple Inc.
Matter Number:

112 3108

I HAVE BEEN USING APPLE ITUNES FOR OUR IPADS AND IPHONES APPS SINCE ABOUT 2009 HOWEVER SINCE FEBRUARY 2012, WE HAVE BEEN GETTING MULTIPLE, REPEATED AND MANY UNAUTHORIZED CHARGES TO OUR ACCOUNT AND CUSTOMER SERVICE IS NOT WILLING TO HELP RESOLVE AT ALL. THEY CLAIM WE BOUGHT THEM. THESE CHARGES STARTING IN 2-2012 RANGE FROM .99 CENT TO $350.00 PER DAY AND TOTAL IN THE RANGE OF $5000.00 FROM 2-2012 THRU 1-18-2014. I CAN'T AFFORD THIS AND ITS IMPOSSIBLE TO GET HELP OR A REFUND. I will attach 2 sample invoices from our account to this complaint but again, this is only a sample of a few days. I literally have months and months of this unauthorized charging our cards relating to the app store. Please assist if you can. Thank you, Scott Thomas