Proposed Consent Agreement In the Matter of Apple Inc. #00019

Submission Number:
00019
Commenter:
Hilary O'Toole
State:
Pennsylvania
Initiative Name:
Proposed Consent Agreement In the Matter of Apple Inc.
Matter Number:

112 3108

Good Morning, I was charged over $100.00 for a 'free fish tank' game, which didn't ask for a password to purchase more coins to buy fish. This was on the ipad, and, at the time, I didn't know that the kids would be able to just click a button to buy something. But they could, and it just came right out of my bank account. When I tried to contact Apple via email, I did not receive a response. A second time, after I changed all of my passwords, because the kids had eventually learned them, I was charged over $130. for a 'Despicable Me, Minion Rush' Pile of Tokens (4.99) and Crates of Token (9.99). Together the charges hit $130. and this was just in December 2013! My husband and I were sick. Thank you for taking the time to follow up with Apple and ensure that this doesn't happen to other families. I have receipts for everything and would be happy to provide them. Thank you, Hilary O'Toole