FTC Forum in May 2011 Will Examine Ways to Protect Consumers From “Cramming” of Unauthorized Charges on Their Phone Bills, Project No. P104403 #00017 

Submission Number:
00017 
Commenter:
Cindy Orr
State:
Initiative Name:
FTC Forum in May 2011 Will Examine Ways to Protect Consumers From “Cramming” of Unauthorized Charges on Their Phone Bills, Project No. P104403

In August 2010 we discovered a charge on our AT&T wireless bill for $19.99 from Flycell, a third party biller. After further investigation we found this charge buried in the middle pages of our monthly 20+ page bill since February 2009. 18 months at $19.99 = $359.82. We had never heard of Flycell or the "cramming" practice of unauthorized charges being put on phone bills. We signed up for phone service only and mistakenly trusted our carrier. Since we had never heard of cramming we did not know a block was available (upon request) or that the FTC website lists guidlines to prevent cramming.