Proposed Consent Agreement In the Matter of ADT, LLC, also d/b/a ADT Security Services #00010

Submission Number:
00010
Commenter:
Geniece Davis
State:
Illinois
Initiative Name:
Proposed Consent Agreement In the Matter of ADT, LLC, also d/b/a ADT Security Services
Matter Number:

1223121

I moved into my home in June 2013. I received a ADT promotion in the mail providing 10 secured windows, motion sensors, back-up battery and free install by receiving a visa card credit. I thought that was a deal by securing my home for less that $40 a month. I signed up for what was promoted.

However, I watched a channel 2 or 5 documentary about security companies and ADT was the specific target. The documentary showed how the lack of having the back-up system the ADT monitor is obsolete if the telephone line is cut or altered. The security system does not protect the property at all.

I then called ADT to be sure of what was offered to me in June. I was sent to three to four agents, supervisors, and the main installer to inform me that I am NOT covered and only if I PAY more there was nothing they could do. I asked for all supervisor to cover what should have been covered in the beginning--to no avail.

They would not allow me to cancel unless I pay them additional fees to cancel. I am outraged because I have me duped!