Proposed Consent Agreement In the Matter of HTC America, Inc., File No. 122 3049 #00004

Submission Number:
00004
Commenter:
adam browning
State:
California
Initiative Name:
Proposed Consent Agreement In the Matter of HTC America, Inc., File No. 122 3049
Matter Number:

122 3049

I bought a HTC smartphone in November 2012 assuming the good faith of the manufacturer as well as service provider. Neither manufacturer nor service provider informed me of this issue or this investigation, though it now appears they clearly knew about it. After I made the purchase, I found that there were certain apps that I could not remove. This was not only highly annoying, but -- as I now find out -- severely compromised my phone's security. I feel the good faith compact was broken. A fair and reasonable resolution should also include a way of uninstalling the unwanted apps, an offer of a full refund for the defrauded customers, and a nice chunk of change to compensate everyone for their troubles, not to mentioned wasted time. Is a swift kick in the pants out of the question?