|Received:||1/7/2005 2:32:33 PM|
|Subject:||Trade Regulation Rule on Telemarketing Sales|
|Title:||Notice of Proposed Rulemaking, Request for Comment|
|CFR Citation:||16 CFR Part 310|
Comments:I am on the do not call list and I still get unwanted phone calls. My friends are irritated because I screen my calls. I have already received prerecorded messages- some of which are fine- ie reminders for appointments I have already made. I have also received some that are irritating beyond belief- commercials via my phone telling me that I need to call a number (and they don't really tell you why you need to call and they make it sound very urgent). If such automated calls are allowed I would limit them in the following manner at least: the message must identify the company on whose behalf the call is being made by the common name known by the customer. (one of my credit card companies left two or three messages, but left a name I was unfamiliar with so I never called them back) the message must identify the reason for the call clearly to put a reasonable person on notice (it's really annoying to call back thinking its something urgent and get hold of another message telling you you may have won something or they can consolidate loans you don't have) the message must be in relation to an ongoing, not just established, relationship or transaction previously initiated by the customer. (the appointment reminders and notification of a lab result, or order being shipped or something is great- helpful.) and the message must relate to that ongoing transaction.