| Comment Number: | OL-112351 |
| Received: | 12/27/2004 1:22:35 PM |
| Organization: | Glenwood Financial Group |
| Commenter: | Penny Hunter |
| State: | CA |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
Pre Recorded Messages are not an effective way to communicate with customers. We already receive pre-recorded calls from some of the cell phone companies and here are the issues: #1 The receptionist answers the telephone and has no idea which company or department the recorded message is for. #2 Frequently the message has already begun by the time the receptionist makes the introductory announcement so she may not here the first few words of the call identifying the company calling. #3 There is not enough time to copy the information and no ability to clarify which company or department the call is for. #4 There is no way to transfer the call to the appropriate department as the message does not repeat. #5 If she/he does get the name of the company and you call back the customer service line they don't usually have a clue what the message was about or why we were called. #6 Human nature being what it is - lots of receptionist hang up on the recorded messages out of frustration. #7 They are a waste of the customers time. #8 I don't appreciate our lines being tied up with calls that waste our time and take time away from our core business and our ability to service our customers. #9 They aren't any more effective when they call a residential customer - They are as annoying as any solicitation and are an invasion of my privacy. My telephone is for my personal use and I don't pay for it to be annoyed by more advertisers. If I want their product I will call them, and if they are calling me back about something I want to talk to a real person not a recording. Allowing this is a real disservice to the public. Penny Hunter