| Comment Number: | OL-104150 |
| Received: | 11/28/2004 11:49:22 PM |
| Organization: | |
| Commenter: | J. Clapp |
| State: | CA |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
"Establised business relationship" should be for a specified, limited time period (1 or 2 years) so I'm not bothered as a result of an inquiry I made 5 years ago with no more recent contact. I have trouble walking and the pre-recorded sales pitch which leaves me no way to interrupt & demand to be removed from call list has always been the most angering reason for me to have limped over to the phone. The pre-recorded pitches didn't leave any way to request removal from call list, and even if this is now going to be required by law as part of the message, it could still be at the end of 20 minutes of useless pitch and mumbled so fast that it can't be understood. Outside of safety recalls & other justifiable contacts, companies should either know their REAL customers' mailing addresses or use a real-live human to call them. The pre-recorded messages should only be allowed for purposes such as the Irvine PD's use: crime and safety warnings. I do business by phone quite a lot due to my limited mobility, and I'm perfectly capable of calling a business when I want to speak to them, and have provided my email address to those businesses I want to notify me of sales, etc. (these emails always include the ability to "opt out" which is easily accessed as opposed to forcing me to listen to the entire pitch before I get the "do not call" info at the end). DO-NOT-CALL is wonderful the way it is. I work from home & am no longer interrupted hourly by arrogant, insulting peddlers. Please keep it that way! Thank you.