| Comment Number: | OL-101685 |
| Received: | 11/27/2004 7:12:19 PM |
| Organization: | |
| Commenter: | Carl Jester |
| State: | IL |
| Subject: | Trade Regulation Rule on Telemarketing Sales |
| Title: | Notice of Proposed Rulemaking, Request for Comment |
| CFR Citation: | 16 CFR Part 310 |
| No Attachments |
Comments:
While I am pleased to see an "opt-out" option for the pre-recorded messages, I believe the actual execution of that option will be quite poor in practice. The proposal literature requires that the option be delivered within 2 seconds of the greeting. In the case of answering machines and voice mail, it will likely be played before recording starts. (Relevant information was often lost on pre-recorded political messages left on my machine before the elections). <P> I am strongly opposed to any weakening of the Do Not Call list. It has provided a significant benefit which I greatly appreciate. The proposed changes would weaken it in favor of the companies who created the need for it in the first place. <P> The use of pre-recorded messages is obnoxious and offensive, and should be further restricted, not made the preferred method of telemarketing by a loophole. <P> Call abandonment caused by predictive dialing is, and should remain, the vendor's problem, not the consumers. Not abusing the customer is part of the price of gaining and retaining that customer. <P> In short, I am opposed to the proposed changes. I feel the serve only the commercial interests, and not the consumer. <P> Thank you <P> P.S. It took me several searches of the FTC website before I found the relevant document with full details of the proposed changes. A direct link to the document would have been helpful.