Submission Number: 00019
Received: 5/2/2011 11:17:13 AM
Commenter: Jeff Horner
Agency: Federal Trade Commission
Initiative: FTC Workshop: Debt Collection 2.0: Protecting Consumers As Technology Changes; Project No. P114802
Attachments: No Attachments
How can we go about getting the transcript of this workshop?
Debt Collection 2.0: Protecting Consumers as Technologies Change
April 28, 2011. The Federal Trade Commission will host a day-long public workshop to consider the impact of technological advances on the consumer debt collection system. The workshop will explore how changing technology affects the ways in which debt collectors communicate with consumers and obtain and process information about consumers and debts. Technologies to be discussed include mobile telephones, email, social media, information gathering tools, and the software platforms that collectors use, including auto-dialers, databases, and payment portals. The discussion will focus upon how these technologies affect collectors' compliance with the law, consumer protection concerns that may arise from their use, and the proper response to those concerns.
Live Workshop (8:30am-5:30pm)