Submission Number: 00006
Received: 1/31/2011 8:14:54 PM
Agency: Federal Trade Commission
Initiative: FTC Forum in May 2011 Will Examine Ways to Protect Consumers From “Cramming” of Unauthorized Charges on Their Phone Bills; Project No. P104403
Attachments: No Attachments
On my phone bill today I discovered that I was a victim of ID Life Guards, Inc. The woman on the phone said:
1. I or a family member signed up online. This is 100% untrue and impossible. I did not do it, and there is no other family member.
2. When I asked to speak to a supervisor, she said there were none, that I could speak to no one except her.
3. She "cancelled" my unauthorized account and gave me an information ID number.
If I had not checked my phone bill, I might have paid $12.95 for this unauthorized service indefinitely and wasted a great deal of money.
If I somehow inadvertently "agreed" to this service, it must have been buried in the small font of another vendor, such as one at Amazon dot com. To prevent this, I think all such "agreements" must be vividly displayed and they must be confirmed by separate email.