Submission Number: 00025
Received: 10/22/2012 11:54:53 AM
Commenter: Gail Reiner
Organization: Mayflower Laundry & Drycleaning Co.
Agency: Federal Trade Commission
Initiative: 16 CFR Part 423 - Trade Regulation Rule on Care Labeling of Textile Wearing Apparel and Certain Piece Goods (the “Care Labeling Rule”); Project No. R511915
Attachments: No Attachments
We provide both wetcleaning and drycleaning at our store. Customers are confused about services and often ask for drycleaning when they really need washing as with dress shirts. Care labels are often confusing, misleading, incorrect or missing details. The public has no clue about symbols and often doesn't even know to read care labels prior to purchase or servicing the items. I think symbols alone would not help consumers at all. We recently drycleaned an unquilted comforter (label said only "dry clean only")according to the care label, but the entire batting shifted in the process ruining the item. There was no warning of this on the label and no other details than simply "dry clean only." More information needs to be provided. "Spot clean only" labels leave the consumer open to being taken advantage of since no garment can be truly spot cleaned only. In fact, how can an unquilted comforter not have the batting shift in washing and drying? This item is a problem to begin with. Beaded items are often a problem with care labels as they may say only "dryclean only" but the beads can melt. And beaded garments can have care labels saying to "dryclean and take caution with beading." This tells the drycleaner nothing. Either it can be drycleaned or not.