Submission Number: 00097
Received: 9/2/2011 3:19:01 PM
Commenter: Christopher Edwards
Organization: A Cleaner World Dry Cleaners
State: North Carolina
Agency: Federal Trade Commission
Initiative: 16 CFR Part 423: Trade Regulation Rule on Care Labeling of Textile Wearing Apparel and Certain Piece Goods, FTC Project No. R511915
Attachments: No Attachments
16 CFR Part 423 - Comment
As a member of the dry cleaning community, I believe the care label should list all appropriate methods of care. If all methods of care are listed I can select the best method of cleaning based on the type of soils on the garment or my customer’s requests. When a care label is missing I must examine the garment, possibly take it apart (more costs), test all fabrics and trims (time and chemicals) and in the end, hope for the best. If I guess incorrectly, the customer is unhappy, I am unhappy as customers don’t pay for errors, I will oftentimes have to pay for the ruined garment and likely lose a customer.
I believe this rule should be continued.