|Received:||3/27/2004 3:18:04 PM|
|Agency:||Federal Trade Commission|
Item 1: I have multiple mail accounts that all funnel into my mail client (Outlook). When opting out, I rely on the "to" address in the message to determine which email address to use. Often, the "to" address doesn't match any of mine; therefore, I don't know which one to use. In fact, these "to" addresses are unknown to me. I believe the correct "to" address should be visibly present in the message (header or body). Item 2: I often receive the same message from several different "from" addresses. These addresses consist of a common base plus a string of random characters. These random characters are obviously intended to avoid the operation of junk mail filters. Item 3: Opt-out addresses need to be more obvious. Some messages contain several opt-out addresses. It is not clear whether all should be used or if only one is needed. Furthermore, some opt-out addresses are not included within the message and require accessing an Internet link to find it. Still others cannot be found and there is a danger of inadvertently initiating some unwanted service while looking for the opt-out link on the web site. Item 4: A clear and easy method is needed to report violations. I receive numerous email messages that have no apparent opt-out address. Yet, I do not know how to report this.