|Received:||3/22/2004 5:07:24 PM|
|Agency:||Federal Trade Commission|
An Opt-Out hot spot to be clicked that calls up an invalid URL should not be allowed. Many Opt-Outs hot spots cause a URL not found message. Problem must be fixed within 24 hours. An Opt-Out that brings up an mail or request to copy and pase the e-mail address in an e-mail should not be allowed. Many Opt-Out e-mails adddresses are not valid and/or the e-mail account has problems such as full. Problem must be fixed within 24 hours. An Opt-Out take brings up a web page requesting entering the e-mail address to be removed or other action that fails in processing should not be allowed. Many Opt-Out web pages fail in processing (invalid operation). Problem must be fixed within 24 hours. Every e-mail subject to the Can Spam Act must have a valid "Reply To" address to report any of the above named problem and/or to request removal. All of the following subject lines should be considered a valid request for removed (a blank subject), the word "remove" as the subject and the word "unsubscribe" as the subject. The "Reply to" address must be kept valid for 7 days from the when date and time the e-mail being addressed was released from the original e-mail server for delivery. It likely would be unfail to say the final e-mail server since many things could cause a hold up. The original e-mail must be sent with a correct and valid date and time plus/minus 24 hours. Since the e-mail might be created in advance and later released, the plus/minus 24 hours (or 12 hours) must be allowed.