I then contacted an attorney and had him write a letter explaining the above. He requested they disconnect my service and waive the disconnect fee.
My service was then disconnected (phones stopped working) with no additional notice from Alltel. My account was paid up to date, so the cancellation by Alltel was in response to the above attorney letter.
2 months later, I was billed by Alltel for the disconnect fee. When I contacted Alltel, they failed to respond to any questions or comments, insisting I owed he disconnect fees. I refused to pay since they cancelled the service out from under me.
Upon my non-payment of the illegal disconnect fee, Alltel placed a negative statement on my credit report. Further efforts to clear this matter with Alltel went unanswered. I have tried numerous times with the credit agencies, but they have failed to utilize any documentation I provide (such as a copy of the attorney letter) to investigate my case against Alltel.
The credit agencies do a dis-service to consumers, especially with the obvious power which reporting firms possess to make an untrue report against whomever they please.
If any supporting information is required, I can be reached via mail,