FOR IMMEDIATE RELEASE: October 25, 1988 FTC CHARGES NORTH CAROLINA INSULATION INSTALLER MISREPRESENTED AMOUNT OF INSULATION IT INSTALLED; COMPANY AGREES TO INSTALL MORE FOR PAST CUSTOMERS The Federal Trade Commission has charged in federal court that Milcon Industries Inc., which does business as Blue Ridge Insulation Inc., misrepresented the amount of insulation it installed in residential and commercial buildings, in violation of the FTC's R-value rule and the FTC Act. To settle the charges, Milcon agreed to install additional insulation for certain past customers. R-value in insulation is a measurement of resistance to heat flow. The FTC's R-value rule, among other things, requires in- stallers to tell consumers the R-value of home insulation they install. The complaint charges that Milcon did not install a suffi- cient amount of insulation to achieve the R-value, thickness after settling, or number of bags of loose-fill insulation, that were represented to customers in a contract or receipt. The complaint and consent decree also name Robert T. Miller and David H. Condrey, officers of the company. Milcon is based in Hendersonville, N.C. Under the consent decree filed with the complaint, the defendants agreed to offer to install 12 percent more loose-fill insulation in buildings where Milcon installed insulation between January 1, 1983, and August 31, 1985. They also agreed to pay $10,000 in civil penalties, but will not have to pay any civil penalties if 50 percent of the affected consumers participate in the redress program. The company and the officers are also prohibited from violating the R-value rule in the future, and from misrepresenting the R-value of the insulation installed in commercial buildings, which are not covered by the rule. The investigation was handled by the FTC's Atlanta Regional Office. The complaint and consent decree were filed yesterday by the Department of Justice, at the FTC's request, in the U.S. District Court for the Western District of North Carolina, Asheville Division. This consent decree is for settlement purposes only and does not constitute an admission of a law violation. Consent decrees have the force of law with respect to future violations. Each violation may result in a civil penalty of up to $10,000. Copies of the consent decree and complaint will be available soon from the FTC's Public Reference Branch, Room 130, 6th St. and Pennsylvania Ave. N.W. Washington, D.C. 20580; 202-326-2222; TTY 202-326-2502. # # # MEDIA CONTACT: Susan Ticknor, Office of Public Affairs, 202-326-2181 STAFF CONTACT: Paul Davis, Atlanta Regional Office, 404-347-4836 (Civil Action No. A-C-88-252) (FTC File No. 852 3246) (milcon)