Debt Collection 2.0 – Protecting Consumers as Technologies Change

FTC Conference Center 601 New Jersey Avenue, NW, Washington, DC 20001 | Directions & Nearby

Event Description

The Federal Trade Commission will host a day-long public workshop to consider the impact of technological advances on the consumer debt collection system. The workshop will explore how changing technology affects the ways in which debt collectors communicate with consumers and obtain and process information about consumers and debts. Technologies to be discussed include mobile telephones, email, social media, information gathering tools, and the software platforms that collectors use, including auto-dialers, databases, and payment portals. The discussion will focus upon how these technologies affect collectors' compliance with the law, consumer protection concerns that may arise from their use, and the proper response to those concerns.

Request to Participate

Individuals and organizations may submit requests to participate as panelists. Such requests should be submitted in electronic form to dctech@ftc.gov. Please refer to the Request To Participate As Panelists part of the "Supplementary Information" section of the Federal Register notice for complete information on submitting a request to participate. Prospective panelists should submit a statement detailing their expertise on the issues to be addressed and contact information, on or before 5:00 p.m. EST, Tuesday, March 22, 2011. Panelists will be selected based on expertise and the need to include a broad range of views.

Event Details

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