FTC Blogs

TracFone’s limits on “unlimited” data lead to $40 million in consumer refunds

Certain advertising terms are bound to attract consumer attention: “free,” “no diet or exercise required” – and for people in the market for mobile data plans, “unlimited.” The FTC’s settlement with TracFone Wireless will return $40 million to consumers whose unlimited service was throttled or cut off. What can your company take from the case?

Fast-talk from Straight Talk and others about unlimited data

Unlimited talk, text, and data for $45 per month with no contract? That sounds like a great deal, but according to a recent FTC lawsuit, millions of people who bought  unlimited mobile plans from Straight Talk, Net10 Wireless, Simple Mobile, and Telcel America didn’t get what they paid for. And now they may be eligible for refunds.

Happy Data Privacy Day!

Sorry, folks, I don’t have any cake to share for this celebration, but don’t let that stop you from participating in Data Privacy Day. There are practical things you can do today, and every day, to protect your personal information. Here are a few scenarios where people may share more information than they intend.

Spilling the beans: The anatomy of a diet craze

Some people call it the “Oz Effect” – the bump in consumer demand after a product or ingredient is featured on the The Dr. Oz Show. In a just-announced settlement, the FTC says defendants Lindsey Duncan, Pure Health LLC, and Genesis Today, Inc., took advantage of that phenomenon by deceptively touting the purported weight loss benefits of green coffee bean extract.

A weight loss fad “As Seen on TV”

Have you heard about green coffee bean extract? You might have seen seemingly trustworthy celebrities touting these “magic” weight loss pills on TV. Or maybe you saw ads online or displays in stores promoting green coffee bean extract — “As Seen on TV.” But if you spend your money on a product that promises miraculous weight loss without diet or exercise, the only thing you’ll lose is your money.

3 ways to use Tax Identity Theft Awareness Week to help people in your life

Looking for a practical way to help friends, family, and your community? We’ve got one: warn them about tax identity theft and IRS imposters. This week is Tax Identity Theft Awareness Week — and a good time to think about what you can do. Here are three ideas to get you started:

Testing, testing: A review session on COPPA and schools

We often get questions about how the Children’s Online Privacy Protection Act applies in the school setting. The COPPA Rule gives parents control over what information “an operator of a Web site or online service” – yes, that includes apps – can collect from their kids under 13. Among other things, COPPA requires entities covered by the law to notify parents and get their approval before they collect, use, or disclose personal information from children.