Michael - Maybe you've missed the last 30 years, but we have things like the Internet now, which enable us to send our thoughts & feedback directly to manufacturers... No dealers are required to "communicate". And if Tesla engineers screw up (doubtful), they'll lose market-share; its simple economics and open competition. No one is putting a gun to people's head and forcing them to buy a Tesla - the consumer will either like it or not. And if you _really_ don't trust the average consumer to communicate with the manufacturer, well there _are_ these companies called "Market Research Firms" that Tesla can hire, to figure out what their consumers want and need. Again, Dealers are in no way a necessary part of this process.