Susan Grant is a Vice President for Public Policy at the National Consumers League (NCL), a nonprofit consumer advocacy organization headquartered in Washington, DC. A veteran fraud-fighter, Ms. Grant began her career in consumer protection in the Northwestern Massachusetts District Attorney's Office, where she worked for seventeen years as an investigator and Director of the Consumer Protection Division. Before joining the NCL staff in 1996, she served for three years as Executive Director of the National Association of Consumer Agency Administrators, a professional organization for the heads of local, state and federal government consumer protection agencies.
At NCL, Ms. Grant works specifically in the areas of privacy, telecommunications, telemarketing, electronic commerce and financial services. She is also the Director of NCL's National Fraud Information Center and Internet Fraud Watch programs, which provide advice to consumers about telemarketing and online offers and transmit information about suspected telemarketing and Internet fraud to law enforcement agencies in the United State and Canada. In addition, Ms. Grant coordinates the Alliance Against Fraud in Telemarketing and Electronic Commerce, a coalition of government agencies, consumer organizations, trade groups, labor organizations, and multinational companies that works to educate the public about preventing fraud and how to shop safely by telephone and online.