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Most states have a licensing board that regulates the funeral industry. You may contact the board in your state for information or help. If you want additional information about making funeral arrangements and the options available, you may want to contact interested business, professional and consumer groups. Some of the biggest are:
601 E Street, NW
Washington, DC 20049
888-687-2277
www.aarp.org
AARP is a membership organization for people 50 years of age and older. Funeral-related information also is available at www.aarp.org/families/grief_loss/.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
www.bbb.org/alerts/family.asp
Better Business Bureaus are private, nonprofit organizations that promote ethical business standards and voluntary self-regulation of business practices.
401 North Michigan Avenue
Chicago, IL 60611
312-245-1077
www.cremationassociation.org
CANA is an association of crematories, cemeteries, and funeral homes that offer cremation.
33 Patchen Road
South Burlington, VT 05403
800-765-0107
www.funerals.org
FCA is a nonprofit educational organization that supports increased funeral consumer protection. Their website has free pamphlets on funeral planning, plus a directory of local volunteer funeral planning groups.
87 Upper Access Road
Hinesburg, VT 05461
802-482-3437
www.funeralethics.org
FEO, an independent nonprofit educational organization, promotes ethical dealings in death- related transactions and provides mediation assistance to resolve consumer complaints.
8 Estacada Court
Santa Fe, NM 87508
888-966-3330
www.greenburialcouncil.org
GBC, an independent, nonprofit that encourages environmentally sustainable death care practices as a means of acquiring, restoring, and stewarding natural areas, assists consumers in identifying “green” cemetery, funeral, and cremation services.
107 Carpenter Drive, Suite 100
Sterling, VA 20164
800-645-7700
www.icfa.org/consumer.html
ICFA is a nonprofit association of cemeteries, funeral homes, crematories, and monument retailers that offers informal mediation of consumer complaints through its Cemetery Consumer Service Council. Its website provides information and advice in its Consumer Resource Guide.
PO Box 28689
St. Louis, MO 63146-1189
800-637-8030
www.ogr.org
OGR is an international association of about 1,300 independent funeral homes.
150 Lynnway, Suite 506
Lynn, MA 01902
781-477-9300
www.jfda.org
JFDA is an international association of funeral homes serving the Jewish community.
13625 Bishop’s Drive
Brookfield, WI 53005
800-228-6332
www.nfda.org/consumerresources.php
NFDA is an educational and professional association of funeral directors, which provides consumer information on its website at www.nfda.org/consumerresources.php. NFDA also sponsors the NFDA Help Line, which is designed to help consumers resolve complaints about NFDA members.
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
800-434-0958
www.nfdma.com
NFDMA is a national association primarily of African-American funeral providers.
500 Lake Cook Road, Suite 205
Deerfield, IL 60015
800-323-4219
www.selectedfuneralhomes.org/information
SIFH is an international association of funeral firms that have agreed to comply with its Code of Good Funeral Practices.
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