INFORMATION ON LIFELOCK SETTLEMENT
Case Information
LifeLock, Inc. has agreed to pay $11 million to the Federal Trade Commission and $1 million to a group of 35 state attorneys general to settle charges that the company used false claims to promote its identity theft protection services, which it widely advertised by displaying the CEO's Social Security number. The FTC and 35 states have charged LifeLock with deceptive advertising. According to the lawsuit, LifeLock claimed its service would protect consumers against all forms of identity theft, when, in fact, LifeLock offered only limited protection against only some forms of ID theft.
The FTC is using the $11 million it received from the settlement to provide partial refunds to current and former LifeLock customers who paid for LifeLock services before April 1, 2009. Refund checks are currently being mailed to eligible customers. Eligible customers do not need to contact the settlement administrator or the FTC in order to receive a check. Consumers who have any questions may call 1-888-288-0783 or visit www.ftc.gov/redress.
Consumer Information
- Deter, Detect, Defend: Avoid ID Theft Website
- To Buy or Not To Buy: Identity Theft Spawns New Products and Services To Help Minimize Risk
- Medical Identity Theft